Exercise 1
Dispatch of goods
Please model the following process
A computer hardware company would like to model its shipping process to make it visible and clear to everybody at the firm. Here is a description of the process as described by the office manager:
When shipping orders I first determine the physical size of the order. If I determine the size to be larger than a regular shipping box (aka a ‘special delivery’), I reach out to three shipping companies and ask each one for a bid. I then select the best offer and inform the vendor of the pending shipment.
If, on the other hand, I determine the order can use a regular shipping box, I print out a label and check to see if insurance is necessary. If insurance is necessary, the folks from Logistics will handle procurement of shipment insurance.
While that is happening, the folks in the Warehouse are gathering and packing the required items. Once the shipment method has been determined and set up, the folks in the Warehouse prepare the goods to be picked up by the selected shipment method vendor.
Hints
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The process scope is only to prepare the shipping, not the shipping itself.
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The process should be for the internal organisation. The shipping companies are not part of it!